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Hetta

Delete your Hetta account

You can ask us to delete your account and personal data at any time. This applies to your account in both the app and the website.

How to request deletion

  1. Email support@hettaa.com from the address registered to your Hetta account.
  2. Use the subject "Delete my Hetta account" and, if you like, tell us your account name.
  3. We may ask you to confirm your identity before we act on the request.
  4. We confirm by email once your account has been deleted.

What is deleted

  • Your profile and sign-in details
  • Notification tokens registered for your devices
  • Personal information you submitted for verification, where we are not required to keep it

What we may keep

  • Records we are legally required to keep, such as rental agreements and payment and tax records, are kept only for the period the law requires and then deleted or anonymised.
  • If you have an active rental or an unsettled balance, we may need to complete or settle it first. We will tell you if this applies.
  • Crash diagnostics are collected without personal account details.

Need other help? Support page